Monday, 14 March 2022

Online Shopping in Croatia - Amazon May Not be Your Best Bet

14 March 2022 - Maybe you’re looking for something that’s not available locally, or perhaps the pandemic has changed the way you shop. Regardless, online stores have made purchasing more accessible, faster and at times, even more affordable compared to their brick and mortar counterparts. But how is online shopping in Croatia? Read on to find out more.

Let me rip the proverbial band-aid off first. Unfortunately American online shopping giant, Amazon, does not currently have a presence in Croatia (yet?). Whether this is advantageous or not, is highly debatable. 

While you can still order from Amazon’s main site, the costs to ship everything across the Atlantic are eye-watering! You’ll also have to factor in import taxes that will be calculated by the local delivery company (e.g. Hrvatska Pošta, DHL, GLS), increasing prices even further.

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Here's an example of how shipping costs more than the item itself. Image: Amazon.com

But not to worry, this doesn’t mean you are out of options when it comes to ordering from Amazon. Their online stores are available in neighboring European countries such as France, Germany, and the United Kingdom, albeit with caveats. 

The most obvious disparities are that Amazon inventories in Europe are not as immense as the US site, and by nature of where they’re based, different types and brands of products are stocked. Another caveat is that not all items from these sites can be shipped to Croatia. 
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Here’s an example of an item that does not ship to Croatia. Image: Amazon.de

Still, this is a better alternative to the US-based site since shipping costs are significantly lower at €9.99 per order, for delivery within a week. Special services such as fast shipping (2-3 day deliveries) exist at a premium, whereas for the same order, my shipping quote went up to €27.

So, other than Amazon, what are your online shopping options in Croatia? 

The answer is a number of smaller, more specialized online domestic and EU retailers who currently fill the gap in the market. Let me introduce you to some of my favorites. I am not affiliated with any of these sites but have used them in the past and am quite pleased with their services. 

Fashion 

While larger fashion chains such as Mango, Pull & Bear, Zara, and many more, have physical stores in Croatia, when it comes to fast fashion, I’ve personally found that ASOS has a wider selection, with quick and reliable shipping (around 3 days).

Similar to ASOS, Zalando has only recently extended its network to Croatia since July 2021. Already, this has proven to be another reliable source for all your wardrobe needs and as a plus, they offer free 30-day returns on all orders.

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Between the two sites, you'll meet all your fashion needs. Image: Pexels.

Eyewear/Contact lenses

For those who require contact lenses or new prescription glasses during your time in Croatia, then bookmark adrialece.hr

They stock a huge range of contact lenses, frames, and optical accessories (e.g. contact lens fluid, cases etc.), including multifocal and astigmatism prescriptions at very competitive prices.

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 Glasses and sunglasses are the top 10 items travelers tend to leave behind on the plane. Image: Pexels.

Shipping is free if you place an order above a certain amount, and I’ve never waited more than 5 days for my order to arrive by registered mail. Their customer service representatives are also highly responsive if there are any issues with your order or delivery.

Healthcare

For all my healthcare and supplement products, there are two online stores that I frequent every couple of months. 

Vitamins and over-the-counter medications are usually ordered from this online pharmacy. For sports supplements such as protein powder, bars, or sports aids, myprotein is my go-to. Both have competitive prices, short delivery times, and a great selection for all your healthcare needs.

Skincare & cosmetics

Last Christmas, having left Christmas shopping to the last minute, I caved and ordered from Douglas, a leading German cosmetics and lifestyle brand that has been around in the early 19th century. 

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Image: Pexels.

While payment was slightly more complicated (the site did not take credit cards so I had to do a bank transfer), once the order was processed, I received my items via registered mail in 3 days.

Produce

A few grocery stores here such as Ribola and Konzum provide home deliveries via their websites but for more hard-to-find ingredients, I often order from this store. 

While their main focus is on organic dry ingredients such as cereals and grains, the store also carries a variety of international spices and ingredients such as tofu, vegan meat, and curries. Delivery times are a standard 3-5 days and signing up for their membership guarantees lower prices and access to member-only deals.

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Check out your local virtual market. Image: Virtualni pazar Split/Facebook.

For a truly local approach to online produce shopping, try joining Facebook groups such as this one. I’ve bought the best homemade cheeses, honey, vegetables, eggs, and more directly from farmers or producers on such sites.

Prices are more than reasonable (think €7 for a kilo of fresh cow’s cheese), although my downfall is having to occasionally converse in broken Croatian when the delivery goes awry!

Furniture/Household items

Finally, while apartments here tend to come furnished (lookout for another article that I’ll be doing on long-term rentals in Split!), you may need small household items such as towels and sheets to make it feel more like home.

IKEA currently only has a physical store in Zagreb, but if you live in other areas of Croatia, you can order online and have it delivered to a pick-up location (free) or to your home (for a fee of about €10). Another Scandinavian alternative to IKEA is the Danish brand, JYSK which has more stores dotted around Croatia and offers free deliveries that take about 5-10 days.

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Buying online means you get to bypass getting lost in the maze of products at IKEA. Image: Pexels.

Local alternatives to these are stores such as mall.hr or Emmezeta, which also carry larger household appliances such as washing machines, vacuum cleaners, and stoves for those intending to stay longer term.

So if you’re a visitor, digital nomad, or long-term resident of Croatia, I hope you’ll find this list helpful in your online shopping needs!

Monday, 15 November 2021

Croatian e-Commerce Soars as Online Shopping Becomes Fast Favourite

November the 15th, 2021 - Online shopping has always been the favourite way of getting things done from the comfort of your own home in other parts of Europe, but until recently, more precisely until the coronavirus pandemic erupted, it lagged here in Croatia. Things have now dramatically changed and numerous big players are entering the Croatian e-commerce world.

As Novac/Jutarnji/Bernard Ivezic writes, the growth of Croatian e-commerce is fast heading towards numbers around the one billion euro mark next year, and as the hasty entry of large foreign players has flooded the Croatian online shopping market, an equally significant number of interesting shifts in the domestic market have taken place.

The Orbico Group, the largest domestic distributor and the second largest company in all of Croatia after Fortenova (formerly Agrokor) has entered the world of Croatian e-commerce. Orbico's web perfumery FABUspot, launched only this year, has already reached third place according to user ratings at the Web Retailer Award 2021, the largest e-commerce competition in the entire Adriatic region, which was organised by Ceneje.si on Friday in the Slovenian capital city of Ljubljana.

Data on the operations of FABUspot are encouraging, and the Croatian Orbico Group has doubled its revenue in the last five years alone. Last year, it reached an impressive 18.2 billion kuna, which put Orbico ahead of the INA Group, making it, as mentioned, the second largest domestic company after the gigantic Fortenova.

Another big surprise was prepared by Ivica Todoric's former flagship and the enterprise that was supposed to save the entire company, the Abracadabra web store, ie A007 Plus.

Abracadabra was declared by Fina as having the highest revenue growth of all major online retailers in Croatia, of 124.3 percent, a figure of 21.6 million kuna. For comparison, the fastest growing retailer in recent years was otherwise the popular Bazzar.hr, ie the company Prati me (Follow me). But in the pandemic-dominated year, it grew by 100.7 percent. Despite this welcome title, Abracadabra isn't actually operating positively. Last year, it increased its losses to 9 million kuna, and last year, Bazzar.hr increased its net profit by ten times to 522,105 kuna with revenues of 50.6 million kuna.

The third big surprise for the rapidly growing world of Croatian e-commerce is the new record set by eKupi (eBuy), the largest domestic online store of all. Back in 2020, the company within the M SAN Group increased its revenue by 25.9 percent, to 50 million kuna, or 374.3 million kuna. In addition, it generated a net profit of 4.5 million kuna.

The company eKupi, according to the assessment of the Polish Allegro, which entered the Croatian market with the acquisition of the Mall Group (of which Mall.hr is a part), is the largest domestic player on our market. Allegro estimated it to hold 11 percent of the market. The largest online retailer in Croatia is the Chinese Alibaba Group. The owner of AliExpress holds as much as 24 percent of the share in the Croatian market.

The great interest of foreign players for the Croatian market, especially those from Slovenia, the Czech Republic and Germany, can be seen from the selection of the Web Retailer Award 2021. Many of them are already present in Croatia, however, this choice also shows that smaller Croatian players are working on the development of their own respective web stores and are achieving continuously better results.

The company Smart Trade from Sesvete near Zagreb, whose web store Namjestaj.hr (Furniture.hr) was rated the best in the entire industry, last year increased its revenue by 9.7 percent, to 147.5 million kuna, with a doubling of its net profits to 4.6 million kuna. The company DDL Zagreb, whose pet store PetHomeShop.hr was rated the best in its industry, last year recorded revenue growth of 15.8 percent, to 54.9 million kuna.

For more, check out our dedicated business section.

Friday, 18 June 2021

All Parcels from Outside EU To Be Taxable as of 1 July

ZAGREB, 18 June 2021 - As of 1 July tax reliefs are to be abolished in all EU member states for imported parcels with a value of more than HRK 160 (€22) while all parcels delivered from third countries will be taxable, and deliveries are expected to be slowed down, a press conference heard on Friday.

As of 1 July all parcels, regardless of their value, that come from third countries and are purchased online will be subject to VAT upon import, the Customs Administration and Croatian Post told the press conference.

The director of the Customs Administration, Mario Demirović, said that this is one of the most significant regulatory changes in Croatian Post's and the Custom Administration's business with regard to taxes on postal packages and VAT.

"We are absolutely prepared as far as the Customs Administration is concerned," said Demirović.

He underscored that all new costs have to be clearly marked for the end user and they have to be transparent and unambiguous. The Customs Administration will exclusively and only charge VAT, he added.

The head of Croatian Post's public relations office, Krešimir Domjančić, underscored that as of 1 July Croatian Post will introduce a fee to inspect the contents of packages coming from third countries.

Packages with a value of up to €150 will be charged HRK 18.50 while packages valued between €150 to 1,000 will be charged HRK 37. At the same time Croatian Post has abolished some other fees, so that as of 1 July fees for the majority of packages which are valued between €22 and 1,000 will be lower.

For more on business in Croatia, follow TCN's dedicated business section.

Wednesday, 16 September 2020

Online Shopping in Croatia: Internet Sales of Fresh Food Jumps 700 Percent

As Novac/Bernard Ivezic writes on the 15th of September, 2020, online shopping in Croatia has experienced a boom ever since lockdown, and the sale of fresh food over the Internet in the first half of this year jumped by as much as seven times, while the total online store 'capacities' in Croatia increased by 13.9 percent, the Central Bureau of Statistics (CBS) announced.

Individually, Konzum within the Fortenova Group (formerly Agrokor) benefited the most. Konzum is a classic retailer who was among the first to create an online store through which it offered the purchase and delivery of fresh food, thanks to which it firmly positioned himself highly in that niche. In the meantime, the largest online retailer in Croatia, eKupi, part of the M SAN group, also entered the segment of online shopping in Croatia.

Tomislava Ravlic, the director of the Trade Department of the Croatian Chamber of Commerce (HGK), says that it is noticeable that consumers across Croatia have started to change their habits and that due to the pandemic, the trend of shopping online in Croatia has increased significantly.

"The first data shows us that in the month since the beginning of the pandemic, online shopping in Croatia has grown by up to 15 percent, which is a big jump when we already know that it has otherwise grown by about 12 percent annually. This trend continued in the following months, so online shopping in Croatia grew by an average of 13.9 percent in the first six months of 2020,'' explained Ravlic.

Ivan Siranovic, Director of Corporate Communications at Konzum, says that the store recorded significant growth in online retail and that this trend has continued.

"Interest in buying on Konzum's online store is still high, which is expected given that the situation with the coronavirus is still challenging and the fact that Konzum is the only retail chain in Croatia that has its own online store," said Siranovic.

According to eCommerce Croatia, an association that brings together more than 300 online stores across the Republic of Croatia, online sales make up only 6 percent of total domestic retail. Last year, goods worth 3.4 billion kuna, or 449 million euros, were sold online.

Marcel Majsan, president of eCommerce Croatia, says that most retailers members of the association recorded a significant increase in online sales compared to the year before.

"This year, due to the epidemic, there has been a large increase in new online shoppers, who have never shopped online before, and an increase in online food sales, as many family farms have realised they can't survive without online sales channels," noted Majsan.

He added that he therefore expects the share of online sales in the total domestic retail picture to increase further in the coming period. He pointed out that the measures of quarantine and self-isolation reduced the resistance to online shopping in Croatia, which was present primarily among the older generations.

"Our research has shown that the first purchase is the most important for gaining trust, so those retailers who provided quality customer service during the crisis will benefit the most," said Majsan.

Prior to the coronavirus era, travel, accommodation, entertainment tickets, as well as other products and services were mostly bought online, which couldn't be easily enjoyed in recent months due to restrictions on movement and gatherings. Now, clothes, shoes and home supplies are the primary items being bought online, and a new hit is the sale of fresh food.

Alan Slapar, who started the GoGreen brand, and who now works at Anytime Logistics to develop and digitise domestic food producers, says that there has been a sharp increase in online food sales in recent months.

"Thanks to that, there's a lot more talk about now in respect to the need to improve the logistics that accompanies online sales, and the last six months are proof that the market is ready for this method of distribution," added Slapar.

He explained that individually, family farms can make very few deliveries, and smaller stores, such as neighbourhood fruit shops that have turned to online sales, generally have a problem with adequate delivery.

"Many retailers are adjusting their sales channels online," concluded Ravlic.

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Wednesday, 9 September 2020

ABOUT YOU: Quickly Growing Online Fashion Store Comes to Croatia

ABOUT YOU is among the fastest growing start-up online stores in all of Europe and one of the few companies operating on the old continent with a value of more than 1 billion US dollars.

As Poslovni Dnevnik writes on the 8th of September, 2020, what has been behind the numerous commercials and mysterious hashtags placed all over social media has now finally been revealed, ABOUT YOU has arrived here in Croatia.

The popular online European fashion store ABOUT YOU continued its successful journey of international business by launching the Croatian online store aboutyou.hr on September the 8th, 2020. After Germany, Austria, Switzerland, the Netherlands, Belgium, Poland, the Czech Republic, Slovakia, Hungary, Romania, Slovenia and the Baltic countries, ABOUT YOU has found itself in Croatia.

The online fashion store was officially opened through an innovative marketing campaign that includes various information channels. The campaign aimed to increase the visibility of the ABOUT YOU brand through cooperation with many influential people from the Croatian scene.

Here in Croatia, according to Novac.hr, this exclusively online store offers more than 100,000 products and more than 700 brands, many of which are being made available on the Croatian market for the very first time. Shopping on ABOUT YOU is safe, everything can be ordered with free delivery and various payment methods are available, from credit cards to cash on delivery. In addition, customers can return products for free within 100 days if they do not like them.

With a limited discount of 25 percent as a welcome in the first week after the launch, the online fashion store ABOUT YOU has invited customers from Croatia to try a new, inspiring shopping experience. The code for Croatia can be found at www.aboutyou.hr.

ABOUT YOU is a fashion and tech company based in Hamburg, Germany. It was initially founded by young entrepreneurs Tarek Müller (31), Sebastian Betz (29) and Hannes Wiese (38) back in 2014. In just six years, ABOUT YOU has become one of the largest European clothing stores with a massive annual revenue of 742 million euros (2019 / 2020). Following previous launches of online stores in the Czech Republic and Slovakia, as well as in other nations, ABOUT YOU became the leading online store on the market in just a few weeks.

"For us, the Croatian market represents huge potential. We expect rapid growth with the goal of becoming the market’s leading online store in the short term. We're also pleased to see that our customers from Croatia will be inspired by the wide offer on our platform, free delivery and free returns,'' said Tarek Müller, co-founder and director of ABOUT YOU.

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Friday, 10 April 2020

Konzum Launches Pick Up Service "Pokupi" Amid Coronavirus Crisis

As Poslovni Dnevnik writes on the 10th of April, 2020, Konzum has launched a new service called Pokupi (Pick up) that allows customers to pick up ordered products at Konzum stores. The service is one of Konzum's responses to the increased interest in online shopping as the coronavirus crisis continues to bite, which has in recent weeks led to a massive ten-fold increase in demand and a doubling of the amount of products ordered when compared to regular business.

The Pokupi service is now available in Zagreb at Super Konzum stores in Stenjevec, Gajnice, Spansko, Vrbani, Sarajevska ulica, Dankovečka ulica and Vukovarska ulica, and at Kukuljanov (Rijeka), in the cities of Split and Osijek, and the plan is to make the option available to more Konzum stores in all parts of Croatia.

The purchase process with Konzum's new Pokupi option is very simple. The buyer should first select the Pokupi option when visiting Konzum's online store and then select the products they want, followed by the selection of the location and time they will be picking up the ordered products and then the decision to pay online or when picking up the ordered products. At the agreed time, the buyer should come to the selected Konzum store and contact the security guard at the entrance, who will immediately direct them to the information desk or a specially marked cash register, where they will show their e-mail from Konzum confirming their order.

Konzum, as the only retail chain in Croatia to have its own online store, now enables even more buyers to order products from the comfort and safety of their own homes during the coronavirus crisis, and then pick them up without having to hang around at the store.

Despite the introduction of this excellent service, it is important to keep in mind that the assortment is available through the Pokupi service is less than what is available to customers who choose to have their shopping orders delivered to their home addresses

With Konzum's new Pokupi service, customers are still able to buy products online with delivery options in numerous cities across Croatia and with the Drive-in option in Vrbani in Zagreb.

Konzum notes that in addition to the increased hygiene and coronavirus-spread prevention measures implemented in all of their business units, it has introduced additional measures for its suppliers, who, after every delivery, must disinfect all the equipment they use, including the vehicle and themselves. All of the above requires the extra effort and the engagement of employees dealing with the online store system, whose work is organised in three shifts in order to receive and process as many customer orders as possible.

"We're doing our best to provide even more customers with the online shopping service for groceries, hygiene and household goods and other products they deem necessary. Our warehouses and stores are well equipped and ready to continue with the increased interest in online shopping, but we'd like to ask our customers for their understanding and patience when choosing a delivery or pickup date,'' stated Slavko Ledic of Konzum.

For more on coronavirus in Croatia, follow our dedicated section.

Friday, 27 March 2020

Shopping Online in Coronavirus Isolation? Some Helpful Links

(Photo credit My Fit Station)

As Grazia writes on the 20th of March, 2020, many measures are currently circulating around about how best to take care of yourself and others during the coronavirus pandemic, and among them is to minimise going out, and if you can - to minimise going to buy groceries.

In order to do this and at the same time contribute to the development of the domestic economy, here are some useful Croatian platforms that offer online delivery, while at the same time in the range, among other things, offer products from Croatian OPGs and domestic products.

GARDEN (all of Croatia)

With over a decade of experience, Garden is also synonymous with organic food delivery to many. Garden's team is made up of experts on organic production, with one mission: to bring the highest quality eco products to every Croatian table at affordable prices for everyone.

"Our eco products have an environmental certificate that guarantees organic origin, including our own Garden and Superfood brands, which can be found to be of the same high quality at the lowest prices in Croatia,'' they say on their page.

Visit garden.hr.

GREENCAJG (Zagreb)

Now that it is essential in the cold and flu season to nourish and work on boosting immunity, Greencajg is a great source of eco and healthy foods that wants to support all those who said no to pesticides, GMOs, fertilisers, and any food that could be a health hazard at all. The products you can find are the result of the collaboration of local certified OPGs that grow organic and healthy products, and you will find a wide selection of them for your daily needs of vegetables, fruit, cereals, oils, cosmetics, and much more - all of which having been produced in a natural and healthy way. The Healthy and Homemade Eco-Food Store itself is located at Heinzelova 4, near Kvaternik Square.

Visit www.greencajg.hr.

PRIRODA I DRUŠTVO/NATURE AND SOCIETY (all of Croatia)

Nature and society is a bio-commerce where certified bio-products can be purchased, including organic food, gluten-free products, natural nutritional supplements, face and body care products, bread and pastries, housekeeping items and even literature to motivate positive change. In their bio-commerce, they hold a large range of top-quality eco-products from renowned European and Croatian manufacturers. They also offer seasonal fruit and vegetables from Croatian OPGs with bio-certification.

Visit prirodaidrustvo.hr.

VOCARNA.HR (Zagreb)

This company has been acquiring loyal customers for eight years and has become one of the favourite addresses to go to for lovers of fresh fruit and vegetables. They cooperate with domestic producers from all over Croatia and complement it with a range of EU-sourced goods.

Visit vocarna.hr.

T.O.SVJEŽA RIBA/T.O. FRESH FISH (Zagreb)

This is a small family business, which has long been involved in fishing and all things fish. It places special emphasis on fresh and local produce. The fish comes from all parts of the Croatian Adriatic, but mostly from Mali Lošinj, which is known for its top quality white fish.

Visit their Facebook page here.

SUPERDANKO.COM (all of Croatia)

Superdanko is made from all-natural ingredients; peanuts, pumpkin seeds, hemp seeds, sesame seeds, flax, cold pressed sunflower oil, Himalayan salt, honey or maple syrup in a vegan variant. It appears as a fine, smooth spread, and also in a crunchy version. This unique spread provides a myriad of combinations. In addition to being eaten on a spoon (one tablespoon can replace breakfast and keeps you going for a few hours), it is excellent in combination with various jams, on bread, on pancakes, added to smoothies, but also to soups, stews, sauces… There's nowhere Superdanko wouldn't fit in the kitchen.

Visit superdanko.com.

I'MEATINGATHOME/JEDEMDOMA.HR (Zagreb)

This catering and cooking service is fully adapted to the current coronavirus situation, so it will focus all its resources on producing a range of premium semi-finished meals with a shelf life. The most popular dishes will be packed in jars and vacuum packs, and they will continue to be delivered in the form of meals with a shelf life, and you'll still be able to take them to work if you're not self isolating, or consume them at home. In addition, they introduced contactless delivery. This means that they encourage credit card payments and bank account payments. They will ring the doorbell or message you that they have arrived and place the ordered products in front of the door.

Visit jedemdoma.hr.

PLAC.HR (Zagreb)

Plac.hr is engaged in the retailing of fresh fruit, vegetables and local products. They also have exotic fruits on request. The goal of the company is primarily to promote local products and local smaller producers, so you can find everything from chocolate, oils, spices, pastas, jams, and various spreads to beer, sauces and various juices.

Visit plac.hr.

MALIPLAC.HR (Zagreb)

Mali Plac brings together interesting gastro stories, showcasing smaller domestic producers and boasting a sustainable philosophy, exploring food sources, discovering new foods from local farmers, connecting producers and buyers without the middle man, supporting valuable initiatives, bringing the community together around the table and boosting the local economy. With a focus on indigenous and naturally grown Croatian products, Mali Plac has gathered more than 500 small local producers under its umbrella, and has been delivering to homes for some time now. What you need to do if you want healthy, fresh and checked foods every week is to sign up. You can do this by writing to This email address is being protected from spambots. You need JavaScript enabled to view it. with the note ''Delivery information'', after which you will be notified of the details and the grocery list. Then, every Thursday, your order will arrive at your address. Sounds ideal, doesn't it?

Visit www.mali-plac.org.

THE FOOD STOCK MARKET/BURZAHRANE (all of Croatia)

BurzaHrane is a specific specialised portal that connects buyers and manufacturers across Croatia, Slovenia, Germany, Austria and the rest of the EU. Manufacturers, you can place your ad, buyers, you can choose from many food categories. Various herbs, spices, mushrooms, eggs, meat, dairy products, various drinks, fish, cereals and more are available.

Visit burzahrane.hr.

HEALTHY FOOD FACTORY/TVORNICA ZDRAVE HRANE (all of Croatia)

One of the most popular stores and online platforms offers over 3000 healthy and organic products at what they say is the "most affordable price in Croatia". There, you will find everything from seeds, legumes, cereals, flour, pasta, sweet and savory supplements, oils, spices, sauces… all the way to baby food and more.

Visit tvornicazdravehrane.com.

BIO BIO (all of Croatia)

Bio & bio's eco-products stores are recognised for their proven and high quality assortment of completely natural products and a large selection of certified organic brands from both Croatian and international producers. The bio & bio store offers more than 4,000 natural and certified organic products in its food and beverage category, as well as nutritional supplements, organic cosmetics and even organic household maintenance products which are subject to strict quality controls and possess all of the relevant certifications.

Visit biobio.hr.

MILK BAR (Zagreb)

Milk bar is a brand belonging to the Mario Krog family farm from Gornja Pačetina near Krapina, which officially started operating back in 2016. They produce yoghurts made from cow and goat milk every day, but they also have a line of sweet yoghurts without additives and extra cinnamon and acacia honey. Since last year, they offer fruit desserts of yogurt in the flavoors of figs, cherry maraska and bitter mandarin in collaboration with the brand Sinjorina Smokva from Zadar. All products are packaged in 0.2, 0.3, 0.5 and 0.7l glass containers and they are zero waste mini yoghurts. Delivery only covers the Zagreb area and several addresses near the farm, every Wednesday, and packages can be ordered by Tuesday.

Visit drinkmilk.eu.

FINO.HR (all of Croatia)

Fino.hr is an online store selling natural homemade food. It started operating back in May 2010 and was then the first online store of its kind in all of Croatia. In addition to the online point of sale, all of the products on offer can also be purchased at the physical store at Kninski trg 7 - Zagreb, in an area of the city called Vrbik. It's a place where you can find and buy a variety of foods produced by small family-owned producers and growers. Most of them also have an EKO label (eco-label), which means that the food was grown on soil that hasn't been treated with chemicals.

Visit fino.hr.

SPAJZ (Osijek)

"Spajz" is a small restaurant in Osijek and a health food store, which in addition to the usual products, offers a healthy fresh breakfast, lunch or dessert in a jar! A family runs the farm and most of the ingredients in the jars are completely domestic. You can buy them on their website.

Visit spajz.com.hr.

FINOTEKA DELIVERY/FINOTEKA DOSTAVA (all of Croatia)

Buyers from Croatia, Slovenia, Austria and Belgium order top-quality products from Croatian OPGs to their doorstep via this website. Finoteka's specificity is that fruit and vegetables aren't stored, but function on a "field to table within 24 hours" principle. This literally means that some fruits or vegetables that you just read about are growing in someone's garden in Croatia right now, and tomorrow the package of those products is going to be delivered to your doorstep. Their delivery is as good on the islands as it is on the mainland. They say the quality of service, or the speed of delivery, is the same whether you live in the city or the most remote of places.

Visit finotekadostava.com.

ZDRAVI PINKLEC (Zagreb and the surrounding areas)

Zdravi Pinklec was born from the idea that everyone should be able to consume fresh food, regardless of whether they work all day long, so they don't need to merely rely on knowing someone who has a "grandmother in Zagorje, an aunt in Slavonia or a neighbour from Lika" in order to be able to access it. Fresh, seasonal ingredients of Croatian origin are thus available to anyone who wants them via this website. Every Sunday, a newsletter is sent to all members of the Zdravi Pinklec community, listing all the foods. You can send your orders by Tuesday evening and delivery day is Friday.

Visit zdravipinklec.hr.

UBERIOVO (all of Croatia)

Uberiovo.hr is an online store that chooses the right home-grown food for you, whenever possible, from organic farms. See what they've got on offer, pick up some organic vegetables and fruit, order your vitamin dose every week and put a spring in the step of Croatia's many eco farmers. Recently, they have complemented their offer with imported biocertified products that aren't otherwise available on the domestic eco market, to ensure a complete selection of the healthiest foods. Imported organic products include the word "bio" or "organic" in their names, while the domestic ones are "organic". All three characteristics indicate eco-farming products that are under the close supervision of the authorised monitoring stations, and their use depends only on the established legislation of each country. The ordered goods are delivered to your doorstep. Delivery to Rijeka and its surroundings is on Saturdays and deliveries take place on Thursdays for the rest of Croatia.

Visit uberiovo.hr.

BROSKVA (Pula)

If you're from Pula and you want to eat healthier, homemade organic food, this is the website for you while coronavirus keeps you locked up. By regularly buying locally produced organic produce, you don't only do a lot for the health of your family, but you also support the development of eco-farming. Broskva delivers freshly harvested eco foods and Croatian organic produce from the fields of local OPGs right to your doorstep.

Visit broskva.hr.

ECEKER.HR (Osijek and the surrounding settlements)

This website enables manufacturers to enter the market on a group basis, and enables buyers to have high-quality food delivered right to their doorstep. Fruit, vegetables, honey, nuts, meats, bread products, oils and more.

Visit eceker.hr.

VARAŽDINSKI PLAC (Varaždin)

Need fresh homemade ingredients right from a plot of local land and live in the Varaždin area? Choose from a large range of foods you can find on Varaždinski plac and it will be delivered right to your doorstep. Please contact +385 42 320 956 or This email address is being protected from spambots. You need JavaScript enabled to view it..

Delivery is exclusively in the area of ​​Varaždin, and the delivery price is 20 kuna, while for the pensioners it is 15 kuna. Orders received before 11:00 are delivered the same day, while orders received after 11:00 are delivered the next morning from 08:00 onwards.

TABLE/TRPEZA (Dubrovnik)

The service is based on the need for organic, locally grown foods that meet all the right standards. Whether you create your own grocery list and want to pick it up on the go, or you need inspiration for your next meal at your doorstep - you will find a package for yourself at Trpeza.

Visit trpeza.com.hr.

AZZRI (Istria)

The Agency for Rural Development of Istria (AZRRI) has come to the conclusion that these days of the coronavirus crisis, that they can help deliver food to Istrian households and offer them their well-known products, which until now have been mainly delivered to high-end restaurants that are now closed. The Agency for Rural Development of Istria from Pazin will, depending on the quantities available, supply fresh meat from Istrian cattle and boars to citizens of Istria County. There will be two types of family packages on offer, large and small, which will be delivered to citizens every Thursday, and more often if necessary. The smaller family package weighs about six pounds, and contains three smaller packages of two pounds each, full of Istrian ingredients. The price of a small package is 430 kuna or 72 kuna per kilogram (VAT included).

Orders are received every day from 07:00 until 15:00 until Wednesday at the official contact email: This email address is being protected from spambots. You need JavaScript enabled to view it. or via the contact number: 052 351 570. In order to receive a small or large package, you'll need to specify the delivery address and the contact telephone number.

DON VITO BUTCHER (Zagreb)

The Don Vito Butchery was established back in 1998. It offers a wide range of meat products based on domestic, high quality and HACCP standards. For all orders over 400 kuna, they offer free delivery in the City of Zagreb, and all categories of meat can be ordered.

Visit mesnica-donvito.com.

BUTCHER/MESNICA NENO (Zagreb)

This establishment has amassed a lot of loyal customers. Their offer is based on domestic, high quality meat and meat products. In their business, they apply and implement the HACCP system and the rules that it defines. Meat and product delivery service is provided from Monday to Friday between 09:00 and 14:00 right to your doorstep. On Saturdays and Sundays there is no delivery and the minimum amount for delivery is 400 kuna. Deliveries are made in the wider centre of Zagreb or by appointment.

Visit mesnica-neno.com.hr.

FOODIN.IO (Zagreb)

The team behind foodin.io has customised their website and app to allow people to have groceries delivered to their doorstep as soon as possible. Here, you will find all the essential ingredients you need such as meat, vegetables, fruit, various spices, sauces, pastas... In short, an offer that can be found in large retail chains.

Visit foodin.io.

ŠPAJZA (Rijeka)

The citizens of Rijeka will, upon visiting Špajza's website, find a lot of things, from flour, juices, sprouts, fruit, oil, vinegar, various spices, coffee, teas, dairy products, detergents and much more. The products are offered in bulk.

Visit spajza.hr.

MM CANTEEN/MM KANTINA (Zagreb)

If your palate craves a premium gastronomic experience, MM Kantina offers free delivery of premium food in the Zagreb area. Various wines, lamb chops, veal chops, Italian and Spanish delicacies and more.

Visit selekcija-mm.hr.

Follow our dedicated section for rolling information and helpful updates about coronavirus in Croatia.

Wednesday, 20 November 2019

Shopping Online? Croatian Post Might Have Unpleasant Surprise...

As Poslovni Dnevnik writes on the 20th of November, 2019, a tportal rreader found a note in his mailbox on Monday saying that his parcel was delivered to him on Friday, so he went to Croatian Post himself to find out what was really going on with his package.

The time before Christmas is the peak season for all courier services, and it's no different for Croatian Post (Hrvatska Pošta), through whose hands go the largest number of various packages and shipments ordered from online stores worldwide. Two months ago, Croatian Post was banned from charging for the delivery of smaller packages weighing less than two pounds, so, unfortunately many people noticed that their parcels were often not even delivered to their home addresses.

A tportal reader complained that a mailman left a message in his mailbox claiming that his parcel was waiting for him to come and pick it up at his local Croatian Post office, and the item in questioned was of course ordered from an online store, and getting certain large online stores to actually deliver to Croatia is already a task in itself. As previously stated, the reader found a note in his mailbox on Monday saying that the package was delivered to him on Friday, so he went to the Post Office to find out what was going on.

He was told, as he claims, that Croatian Post no longer delivers small parcels since their payment of 4.5 kuna was abolished and that the item was too large to be left in the mailbox, so the postman decided to leave a notice of attempted delivery only, but the reader claims he didn't even ring the doorbell.

The Post Office says that small ordinary parcels that have arrived from abroad and other ordinary parcels are, as a rule, delivered by inserting them into people's designated mailboxes.

''Before the cancellation of the payment (to Croatian Post), small packages were delivered personally to customers, but solely because of the obligation of payment. As this obligation no longer exists today, small parcels, like other ordinary shipments, are put into mailboxes - if the dimensions allow it,'' they explain.

It's worth mentioned that Croatian Post no longer has to charge an additional postage of 4.50 kuna for the delivery of small packages from abroad, as this was forbidden by HAKOM.

HAKOM, as explained, ruled that Croatian Post can no longer charge their fee for the delivery of small parcels. The good news for all citizens is that despite issues with simply not receiving parcels and mailmen not even ringing the door bell, Croatian Post cannot appeal this decision, although it may bring an administrative dispute before the High Administrative Court against HAKOM, but a possible lawsuit will not delay the enforcement of the ruling.

Make sure to follow our dedicated lifestyle page for more.

Friday, 23 November 2018

Online Shopping Fraud Experienced by 13% of Croatian Consumers

ZAGREB, November 23, 2018 - As many as 13% of internet buyers in Croatia have experienced online shopping fraud, and the most frequent form of fraud is the non-delivery of paid goods or the delivery of goods of poorer quality than advertised, according to the findings of a survey conducted by the Croatian Banking Association (HUB).

The survey, conducted among slightly over a thousand respondents among the general public in Croatia, shows that less than a half buy goods from online shops and 49% of those customers find the security of transactions most important, while 29% of those customers attach the greatest importance to being provided with the goods that accurately reflect the characteristics which were specified in the offer.

When it comes to online shopping fraud, 13% of those polled say that they have been victims, 46% of them say they have not been given the goods they have paid for, and in 41% of cases the goods did not have the quality they were supposed to have according to their advertisements.

Among online buyers, as many as 36% purchase goods only from verified online shops such as Amazon, eBay, AliBaba and Google Shopping Search.

A mere 14% opt for buying from Croatian online shops.

Respondents were asked about online shopping fraud via social networks, and 49% of those polled say that they use only trusted websites.

HUB director Zdenko Adrović was quoted as saying that one of the priorities is to raise the awareness of citizens about possible risks in online shopping. It is necessary to continuously educate and inform citizens about models of protection against potential online shopping fraud, he added.

Banks invest considerable funds in state-of-the-art protection against fraud, he said.

For more on online shopping in Croatia and problems some of the customers encounter, click here.

Tuesday, 6 March 2018

Croatian Online Store MALL.hr Opens New Pick-Up Point for Orders

MALL.hr is set to open a new centre, and increase employment opportunities along with it.

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