Wednesday, 13 May 2020

How Will Hotels and Private Rentals in Croatia Operate? The Recommendations

May 13,  2020 - The Croatian Institute of Public Health (HZJZ) has published recommendations for the operation of hotels and rentals in Croatia. 

HRTurizam reports that in accordance with reactivating certain activities based on looser measures, it is recommended that hotels and rental activities act per the following recommendations.

1. General rules and conditions for hotel premises
- Physical distance. During their stay in the hotel, visitors must adhere to a measure of physical distance of 1.5 meters concerning other visitors, unless they are members of the same family or group.

- Disinfectant. At the entrances of hotel premises (lobby, reception, sports, and recreational facilities, counters for payment of services) and in the work area of ​​employees it is necessary to install dispensers with disinfectant (based on alcohol in a concentration of not less than 70% or other means suitable for use on the skin with declared virucidal action).

- Visible notices and informing guests. At the entrances of the hotel premises in a visible place, it is necessary to place information on hygienic procedures or place information with guidelines on proper behavior and protection measures in the rooms where guests stay, or give this information to guests upon check-in or put an information leaflet in the accommodation unit. The telephone number of the responsible person in the hotel is available in the accommodation unit, who then takes contact with the health care institutions in case of COVID-19 suspicion. 

- Maximum number of people on the premises. Observe the rules of the maximum number of persons allowed in certain areas following the defined criteria of physical distance of 1.5 meters to other visitors, unless they are members of the same family or group.

- Paper towels and disposable material. It is necessary to provide a sufficient amount of paper towels and other disposable materials, means and equipment for cleaning, washing and disinfection.

- Waste disposal. It is recommended to place a rubbish bin with appropriate lids in all public areas inside the hotel.

- Protective equipment. It is necessary to provide a sufficient amount of protective masks and gloves for employees entering the guest accommodation units (eg maintenance staff, cleaners, etc.).

- Adhere to all general and hygienic measures. Instructions for cleaning and disinfection are available at the following link:

Persons suspected or suffering from COVID-19: HERE

2. Reception, lobby and other public spaces

- Ventilation. Ventilate all areas regularly.

- Reception hygiene. Disinfection of reception areas at regular intervals (eg every hour), and disinfect the area of reception and check-out of guests (contact areas) with a higher frequency than other reception areas.

- Physical distance at the reception. Ensure sufficient distance between reception staff and guest and staff, reduce check-in / check-out time below 15 minutes (which is the definition of close contact) or, if this is not possible, place partitions (made of Plexiglas or similar material that provides the required sanitary distance). The maximum number of people in the reception area is regulated and limited in accordance with the measures of physical distance of 1.5 meters.

- Informing guests and staff. Reception staff should be sufficiently informed about COVID-19 to be able to carry out the assigned tasks without difficulty and to prevent the possible spread of COVID-19 within the institution. They should be able to inform guests inquiring about the hotel's policy regarding the implementation of preventive measures or other services that guests may request (for example, medical and pharmacy services available in the area or in the facility itself, telephone numbers of emergency epidemiologists, etc.).

- Application of technology. Emphasizing online / booking check-in and check-in from home (the option is to find the technical possibility of direct guest registration on the e-visitor), contactless payment, payment by proforma invoice, self-scanning of documents, etc. (where applicable and possible).

- Check out. Advise guests to announce their check-out plans in advance so that bills can be prepared on time and avoid being delayed at reception.

- Currency exchange and ATMs. Prefer where it is possible to change and withdraw money at ATMs located on the outside / outside the reception. ATMs are located in public areas that are covered with a disinfectant dispenser.

- Elevators. Set up safety instructions, including the maximum number of guests allowed at one time, in front of and inside the elevator. Elevators are located in public spaces with disinfectants, and the distance from the max. number of users of each elevator should be made unless the users are part of a family or share a common accommodation unit.

- Conditions for maintaining the hygiene of sanitary facilities. Increased cleaning, disinfection and ventilation of public sanitary facilities every two hours (and more often if necessary), increase the number of employees for daily cleaning in each sanitary facility. Limit the simultaneous use of sanitary facilities in accordance with the size and prescribed sanitary conditions.

- Business centers/conference rooms. Mandatory disinfection of tables and all equipment after use. Respect for the physical distance of 1.5 meters between individual groups of guests.

- Children's facilities. Ensure work in the manner prescribed by the operation of kindergartens and playgrounds in cities. Recommendations are available on the HZJZ website.

- Equipment availability. If necessary, provide guests with available thermometers and protective masks and gloves (on request).

3. Food and beverage service areas and commercial facilities

Shops and catering facilities in the hotel should operate in accordance with the decisions of the Civil Protection Headquarters and the existing recommendations for these activities outside the hotel.

Instructions for catering facilities available HERE

 

4. Accommodation units

Cleaning frequency of accommodation units. Cleaning and change of bed linen and towels will be done in accordance with existing standards, informing guests that if they want, the rules of cleaning and change of bed linen and towels can be arranged differently, or adjusted to guest requirements (eg only on arrival/departure room is cleaned and changed towels and bed linen and to eliminate the principle of changing towels and bed linen and cleaning during the stay of guests).

- Cleaning of surfaces and sanitary facilities. All surfaces that have come in contact with the guest (nightstand, table, chair, coffee table, any furniture, amenities, telephone, remote control, etc.) must be cleaned with a suitable detergent and disinfectant. Cleaning of all bathroom surfaces must be given special attention when changing guests.

- Bed linen and towels. Used bedding (bedding and towels in the bathroom) must be stored in a closed container separate from the cart with clean bedding; dirty and clean bedding must always be separated and must not come into contact.

- Informing guests. Ensure that information/instructions on new room cleaning and linen change procedures are clearly visible and accessible to guests.

5. Recommendations for hotel staff

General protective measures. Avoid close contact with people who show symptoms of fever, cough and / or difficulty breathing. Avoid touching the face, mouth, nose and eyes, shaking hands and close conversation, and maintain social distance. When coughing or sneezing, cover your mouth and nose with an elbow or tissue to be immediately thrown in the trash and wash your hands. Wash your hands regularly with soap and water and / or use an alcohol-based or other skin-friendly disinfectant with virucidal effects according to the manufacturer's instructions.

- Maximum protection of customers and hotel staff. If possible, install a protective barrier at the serving point and at the cash register, which will physically separate the cashier from the customer. Contactless credit card payments should be encouraged. During their stay in the hotel, visitors must adhere to a measure of physical distance of 1.5 meters in relation to other visitors, unless they are members of the same family or group.

- Daily body temperature measurement. Staff should take their body temperature before arriving on the morning shift. If the body temperature is higher than 37.2 ° C in the morning, if the person feels sick or has any signs of illness (applies to all symptoms and signs of illness, not just respiratory diseases), they should contact their superior and not come to work until the competent family doctor is called.

- Two-shift operation. If possible, organize the work twice, so that there is at least an hour between the first and second shifts, which will be used to clean and disinfect the surfaces during routine cleaning. The surfaces shall be disinfected by wiping with an alcohol-based disinfectant in a concentration of not less than 70% or another agent suitable for use on the skin with declared virucidal action according to the manufacturer's instructions.

- Staff awareness. Before starting work / opening, educate staff about all measures that are being implemented.

6. Technical service and maintenance

- Water use and chlorination. Maintaining the hygienic conditions of the pool water (bathing water) and ensuring the smooth operation of the water treatment device is carried out in the usual way. Concerning pool water, it is possible to use the maximum permitted concentrations of chlorine.

- Textile washing and dishwashing equipment. It is necessary to check the proper functioning of the equipment for washing dishes and laundry, especially the working temperature, as well as the correct dose of chemicals for cleaning and disinfection.

- Air conditioners, heating and ventilation devices (HVAC). Pay special attention to monitoring the condition of the filter and maintaining the correct condition of the air exchange rate indoors. The proper functioning of equipment for ventilation, air exchange and dehumidification of indoor pools should be checked. Increased ventilation of hotel spaces is recommended, for example, by increasing the number of ventilations, by increasing the percentage of outside air circulating in the system.

- Dispensers and other devices for disinfectants. Regular inspections should be carried out to ensure the proper functioning of the soap and disinfectant device. It is recommended to put the hand dryers out of order and replace them with disposable paper hand towels. Defective units should be repaired or replaced quickly.

7. Pools, beaches and sports - recreational and other service activities

- Pools and beaches. Separate deck chairs in such a way as to ensure physical distance from in relation to other visitors unless they are members of the same family or group. The hotel staff must disinfect the deckchairs several times a day, and certainly after guests leave the deckchair and another guest wants to use it.

- Recreational sports. In the spaces provided for recreational sports indoors, the instructions "Recommendation for training and sports-recreational activities in indoor sports facilities during the COVID-19 epidemic" published on the HZJZ website are applied.

Cosmetic services. Instructions available HERE
Massage services. Instructions available HERE

- Wellness and saunas. Limit the number of people, especially in closed facilities (eg wellness) and spaces, in accordance with the available space. It is recommended to put all wet saunas out of function. Dry saunas, such as the Finnish sauna, can continue to operate. Ventilate, clean and disinfect all surfaces in hallways and toilets more frequently.

8. Receiving associates and unannounced guests

- Associates. The arrival of other persons (eg couriers) should be organized in such a way that before the arrival of that person, the phone is announced and the temperature is measured.

- If the body temperature is higher than 37.2 ° C in the morning, if the person feels sick or has any signs of illness (applies to all symptoms and signs of illness, not just respiratory diseases), they should contact their superior and not come to the hotel until the competent family doctor has been contacted by telephone.

To read more about travel in Croatia, follow TCN's dedicated page

Saturday, 2 May 2020

COVID-19 in Croatia: Croatian Hotels Prepare for New Normal

May 2, 2020 - How are Croatian hotels preparing for the 'new normal'? A look at what we can expect this year. 

HRTurizamHRTurizam reports that the COVID-19 pandemic has hit the tourism sector hardest. Recovery can only be counted when a vaccine/cure is found, and it will probably take 2-3 years, if not longer, to return to the current global tourism trends. One thing is for sure - tourism will be different and will go through three phases.

The first phase is until a vaccine or cure is found, the second phase will be recovery, and after a couple of years, the stabilization or return of tourism to the 'old ways' will begin. However, we can only hope it'll be tourism with new sustainable and healthy foundations - smarter, more sustainable, healthier and more human.

In the first phase, at least until the vaccine is found, there will be tourism that is contradictory to itself - full of various restrictions, avoiding crowds, and without contact and interaction with the hosts.

The new categorization of hotels, as well as all other standards, follows. While we can make some predictions, at the moment, no one knows for sure exactly how hotels will work in the future.

As we know, the Croatian Government has decided that in the third phase of loosening of measures (May 11), catering facilities in accommodation capacities will be allowed, but only for users of accommodation. Interestingly, hotels do not have a ban on work, but of course, in a situation where tourism has stopped and everyone is in self-isolation, it is logical that hotels are closed because they have no guests.

When it comes to reception, there should be no major changes other than keeping a distance, but the whole process can be digitized through a stand-alone check-in - that the guest does not need to check-in at the reception and can unlock the room themselves with a cell phone or via a hotel application.

Some of the main challenges will certainly be how restaurants function. Buffets are no longer an option, and significant changes are expected in this area. The question arises as to what measures and how the use of hotel pools will work, which is one of the critical places, i.e., where all the guests gather in one place. Deck chairs and beaches will definitely need to be disinfected. Fitness halls, elevators, congress halls, stair handrails are also some of the critical places. But what measures will be taken by epidemiologists is yet to be seen.

Bernard Zenzerović, UPUHH: Everyone in the sector is aware that this season will be marked by a fight for every tourist 

While waiting for the decisions and recommendations of the National Headquarters for the tourism sector, Goran Rihelj of HRTurizam spoke with Bernard Zenzerović of the Croatian Employers' Association (UPUHH) on how hoteliers see functioning in this challenging time and what their suggestions are to the Headquarters.

“Guest access will certainly change this season and adapt to new circumstances. In all business segments, maximum sanitary standards and the necessary social distance will have to be ensured. We, in coordination with our members, other national hotel organizations from Europe and our colleagues from professional associations in Croatia, have developed proposals for adapting operational procedures to the new situation," said Zenzerović.

The Croatian Tourism Association (HUT), which brings together leading hoteliers, including UPUHH, has already submitted its proposals to the Ministry of Tourism, which will be forwarded to the Croatian Health Institute and the National Civil Protection Headquarters for consideration.

"I hope that in this way, we will help the competent Croatian services, which must formally adopt a framework in which hotel operations will be organized, and thus we invite them to do this as soon as possible so that everyone can be together as soon as possible to receive guests."

What is most important at the moment is that the Headquarters make recommendations and measures as soon as possible so that tourist entrepreneurs, both hoteliers and all other accommodation providers and catering establishments, can be better prepared for the coming period.

We are pleased with the positive signals about the possibility of opening the borders of our main markets, as well as the image of Croatia as a "corona-free" destination, recognized by the media and our partners in the EU markets, said Zenzerović, adding that everyone in the sector is aware that they will fight for every tourist, every day.

”Everyone in the sector is aware that this season will be marked by a fight for every tourist, every day. Our common goal should be to ensure maximum security for guests and employees in these specific conditions, but at the same time to provide guests with a positive experience and a comfortable vacation, since this is the basis of tourism. ”

On the other hand, we can look at what measures the world players have introduced - Marriott and Hilton.

Marriott has established a global cleanliness council to combat the. COVID-19 pandemic at the hotel-level and further enhance the company's efforts in the area.

Marriott's Global Cleanliness Council is focused on developing the next level of global hospitality standards for cleanliness, standards and behavior that are designed to minimize risk and increase safety for both consumers and Marriott associates, points out Arne Sorenson, President and CEO of Marriott International, and adds:

"We are grateful for the confidence our guests have shown us over the years. We want our guests to understand what we are doing today and plan for the near future in the areas of cleanliness, hygiene and social distance, so that when they walk through the door of one of our hotels, they know our commitment because health and safety is our priority. It is equally important to us that our associates know the changes we are making to maintain their health while serving our guests."

Marriott is introducing electrostatic spray disinfectants throughout the hotel. Otherwise, electrostatic spray technology uses the highest classification of disinfectants recommended by the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) for the treatment of known pathogens. In addition, the company is testing ultraviolet light technology to disinfect guest keys and devices shared by associates.

Marriott's food safety program includes enhanced sanitation guidelines and training videos for all operating associates that include hygiene and disinfection procedures. In addition, the company is changing its operating practices for dining in rooms and devising new approaches to buffets.

 

Hilton, on the other hand, will remove pen and paper from the rooms, and supplement it with digital devices that will be available on request, will place wipes at the elevators so that guests can clean the call button each time, as well as unlocking the rooms via mobile smart locks.

Also, Marriott and Hilton have agreed to cooperate with the Mayo Clinic on all hotel facilities in America. 

Singapore was the first to introduce concrete measures for hotels, using the SG Clean certification

Thus, the hotel must implement the "SG clean" program, which states, among other things, that the process of measuring body temperature and monitoring COVID-19 symptoms in an employee must be provided, have a procedure ready for resolving COVID-19 cases should an infection occur, and managing seating arrangements to ensure a safe distance between at least one meter of tables and between the seats.

To read more about travel in Croatia, follow TCN's dedicated page

Saturday, 25 April 2020

Croatian Hotels Think Up ''Pandemic'' Way of Working, Proposal Sent to Government

What can Croatian hotels do to ensure the safe functioning of their businesses as COVID-19 continues to lurk? Unfortunately, all the disinfectant in the world can't help the hole that has been blown into the domestic economy, but some patching up might be possible.

The coronavirus crisis is continuing to wreak havoc with the global economy, with tourism and travel among the hardest hit industries in the world. Croatia, which has been relying far too heavily and even more too exclusively on tourism for many years, enjoying a three-year boom and seeing tourism make up about 20 percent of the country's entire GDP, has had quite the economic shock.

Could Croatian hotels have thought up a way to function, make money and help to patch up at least a small part of the economy? As Poslovni Dnevnik/Marija Crnjak writes on the 24th of April, 2020, the Croatian Tourism Association has submitted a concrete proposal to the Croatian Government for the alteration of operational procedures in Croatian hotels and camps that ensure the maintenance of high health and hygiene standards.

The plan is to open Croatian hotels and camps on May the 11th, 2020, if this relatively decent epidemic situation within Croatia's borders persists.

"It's crucial that the operational framework of all tourism service providers creates quality conditions for the realisation of the season, in as much as is possible under these changed conditions," stated Veljko Ostojic, director of the aforementioned tourism association.

They thanked Prime Minister Andrej Plenkovic for his personal engagement and contact with the prime ministers of the countries which are Croatia's main emitting markets for finding ways to travel as an essential precondition for the realisation of this year's tourist season, which would otherwise be lost, and for all members of the Croatian Government who are working hard to think of how they can to encourage tourism traffic in 2020.

They are convinced that despite all the restrictions, they are ready to make the best of this tourist season, or what might be left of it.

Make sure to follow our dedicated section for all you need to know about coronavirus in Croatia.

Tuesday, 20 August 2019

Most Expensive Hotels, Highest Occupancy Recorded in Dalmatia this Summer

August 20, 2019 - Hotels in Dalmatia achieve the best results after experts analyze the success of hotels in Croatia for Slobodna Dalmacija

“Hoteliers did well in the first half of the year according to all available data, and according to the announcements, this trend continues in July and August. I think 2019 will be a very good business year for hoteliers in terms of revenue, and those with 4 and 5 stars did better in the first six months of this year than last year.

The specificity of this peak season is that it is asymmetrical, it has shifted in 15 days in terms of time, business and traffic for a lot of reasons, but it will not significantly affect the operation of hotels. There is a trend that 4 and 5-star hotels are doing fantastic, and those who are worse off and have not seen an investment are operating in a market that is looking for lower prices, so their financial results are significantly worse. Because you cannot get a customer with higher-spending power if you have poor quality,” says professor Zdenko Cerović, a Ph.D. from the Faculty of Tourism and Hospitality Management in Opatija, who co-authored the Benchmarking (Business Analysis) study of the Croatian hotel industry until the beginning of July this year.

Together with him, hotel operations in the first part of this year were also analyzed by Dr. Sandra Janković and Sonja Hvaliček.

The material analyzes the operations of 114 Croatian hotels from all coastal regions and the continental part of the country, with a total of 23,500 rooms, which is more than 40 percent of the total hotel capacity in Croatia. Data on occupancy, prices, revenues and earnings were found for 25 hotels in Istria, 26 in Kvarner, 46 in four Dalmatian counties and 17 continental hotels. Key revenue management indicators by region say that in June alone, as in the first six months of this year, hotels in Dalmatia are doing the best. 

In June, they achieved an average price of 139 euro per room, which is 15 euro more than hotels in Istria and almost 40 euro more than hotels in Kvarner. Also, the total income per night in hotels is the highest in Dalmatia - in June, it was 103 euro per night, which is 16 euro more than the average of Croatia. In the same month, the income in Istrian hotels per night was 80 euro, while in Kvarner 77 euro, according to the data. 

“Such financial results are completely logical given that Dalmatia has a long season and good prices in hotels, and a great deal has been invested in hotels in Zadar, Šibenik, the Split region, the Makarska Riviera, and the islands to Dubrovnik. Dalmatia has made a step up in the quality of its hotel offer in a number of hotel houses, followed by good prices, the growing season, and good income. Since April, the monthly accommodation revenue per available hotel room in Dalmatia has been the highest in the country due to the highest average room rates,” explains Cerović of this year's hotel business in Croatia.

Asked if the revenue of hotels would be affected by the fact that part of their capacity was put into "last-minute" sales at lower prices due to slow sales, Cerović replied that this would not affect the hotel’s income because it didn’t happen often enough to affect their earnings.

“Although the story of the need to invest in quality in our tourism is already known, all the way to birds on branches, nevertheless, the exact data best confirm how significant the value for money is in revenue. Specifically, revenue management indicators by the category of the hotel in the survey show that total revenue per night is by far the highest in 5-star hotels, reaching 154.20 euro per night in June. At the level of all six months, it is 114 euro per night, and for comparison, the revenue per night in 4-star hotels in June was 80 euro, while in 3-star hotels it was 49.5 euro. And the average room price also depended on the category of accommodation, so in June, 5-star hotels sold for 206 euro on average, 4-star hotels had an average price of 103 euro, and 3-star hotels in June had an average price of 67.4 euro. 

This does not mean, of course, that Croatia should have only the highest category hotels, but the 3-star hotels must be modernly decorated, equipped and renovated, and thus can achieve better prices and higher revenues in its category, experts say. Guests want to know that they have not overpaid, and everyone goes into a financially monitored category and looks for the best service for that category. Nobody can say today ‘it doesn't matter what kind of hotel I am, I will always have guests’, because that is no longer the case, as the financial results of investing in hotels and resting on laurels show best. "

To read more about travel in Croatia, follow TCN’s dedicated page

Saturday, 4 May 2019

Vukovar's Hotel Dunav Sold, New 200 Million Kuna Hotel to be Constructed

As Poslovni Dnevnik writes on the 4th of May, 2019, Vukovar Mayor Ivan Penava and the CEO of the Swiss company Immo Invest Partner, Džek Djordić, signed a contract on the sale of the Dunav (Danube) Hotel in Vukovar on Saturday, and the Swiss company has thus announced the construction of a new four-star hotel, in which it will invest a massive 200 million kuna.

"This is a strategically important property in Vukovar, the building of the former Dunav Hotel, which has attracted a lot of interest from the public," stated Penava, pointing out that the building is located in an extremely valuable location at the very mouth of the Vuka along the Danube, but also because it involves a building that has not been in function for nine years now.

He added that the city, owing to the fact that the hotel had remained totally out of use for a long time, bought the former Hotel Dunav in order to sell it to a hotel business that had already established its branch office in Vukovar. The city will do everything to make the investor feel welcome with their investment which is strategic and considered to be at the state-level.

Deputy Mayor Marijan Pavliček recalled that the City of Vukovar had purchased Hotel Dunav for 10.3 million kuna, while a price of 10.7 million kuna was asked for at the public tender, and the aforementioned Swiss company offered 11.3 million kuna and paid the difference in accordance to the higher requested price.

"The investors are obliged to collect all of the necessary permits in the next eighteen months after which the parcel will be handed over to their ownership, after which a seven-year legal deadline for the construction and commissioning of the facility comes into force," Pavliček said, adding that the investors have promised a significantly shorter implementation deadline, more specifically until the year 2023.

Pavliček emphasised the fact that this is the biggest investment after the Homeland War in the tourist sector of Vukovar, which will open up welcome new jobs.

Immo Invest Partner's CEO Džek Djordić announced the construction of a four-star hotel with about 120 rooms, 240 beds, and which will include several restaurants, offices and a multimedia space in which about 200 million kuna will be invested, and the hotel should be open in 2023.

Immo Invest Partner Board Member Petar Đorđić thanked the mayor and his deputy for their engagement in the realisation of this deal and said that all those involved are great optimists and that the entire investment will be realised within the anticipated deadline.

Make sure to follow our dedicated business and lifestyle pages for much more.

Monday, 29 April 2019

Croatia's Arena Hospitality Group Takes Over Belgrade Hotel

As Poslovni Dnevnik writes on the 26th of April, 2019, through its subsidiary Sugarhill Investments B.V., the Croatian hotel group Arena Hospitality Group d.d. from Pula has concluded a framework agreement with MK Aviation Services d.o.o. to take over the "88 Rooms" hotel, a four star hotel in Belgrade, Serbia.

The completion of this transaction is of course still subject to certain steps and to the fulfillment of certain conditions, as they have stated from the aforementioned Croatian company.

"88 Rooms" is a modern, four-star hotel situated in a prime location on Takovska Street in Belgrade, close to the business district and close to the cultural attractions of the old part of Belgrade, including Knez Mihailova Street and Kalemegdan Park. The hotel boasts 88 modern and comfortable rooms and suites decorated according to Feng Shui rules, and other facilities include a bar, a restaurant, a fitness room, a massage room and four meeting rooms with a capacity of up to 200 participants.

With this acquisition, Pula's Arena Hospitality Group continues to expand overseas following its already established business model with the management of seven international hotels in Germany and Hungary, more specifically in Berlin, Nuremberg, Cologne and Budapest.

On this occasion, the CEO of Arena Hospitality Group d.d., Reuel Slonim, said: "It's a great pleasure to be able to present this acquisition, which, with the momentum of our current investments in our existing accommodation facilities, continues our [already] announced further expansion of our business to new areas in the major cities of the region of Central and Eastern Europe. By entering this new market and strengthening our hotel portfolio throughout the year, we're able to add more worth to the group's value and at the same time create additional long-term value for our customers and for our shareholders. With such moves, we're rapidly changing the existing high seasonality of business and we're growing into a dynamic, international hotel group with year-round business.''

The Arena Hospitality Group expects that the conditions required for completing the transaction will be met by the end of this year, after which, Belgrade's 88 Rooms Hotel will become part of the Arena Hospitality Group famiily and continue its business under the brand name "Arena Hotels & Apartments" under the new name of "Arena Hotel 88" .

The value of the transaction stands at 47 million kuna, which, together with the entire investment cycle, started after a public offer in mid-2017 exceeding a hefty price tag of 500 million kuna.

Slonim continued: "More than half a billion kuna's worth of investment after the public offer is underway, starting with an investment of 70 million kuna in the first Croatian luxury glamorous resort Arena One 99 Glamping in Pomer, the current investment of 128 million kuna in the Arena Kažela camp in Medulin, 53 million kuna in the reconstruction of the Art'otel Berlin Kudamm hotel in Berlin, 60 million kuna in the renovation of the Verudela Beach resort in Pula, and 190 million kuna in the complete reconstruction of Brioni in Pula, which will carry the Park Plaza brand and be positioned among the best hotels that hotel chain.''

Make sure to follow our dedicated business page for much more.

Friday, 25 January 2019

10 Most Exciting Hotel Projects in Croatia Right Now

This year, according to data from the Ministry of Tourism, domestic tourism will see an investment of more than a billion euro. From that amount, hoteliers will invest more than 600 million euro in renovating existing hotels and building new hotels in Croatia. 

At the end of last year, there were 1,700 hotels registered in Croatia with a total of 172,000 beds.

Of the total number of accommodation capacities in the country, which is about one million beds, hotels make up only about 12 percent. As a result, one of the intentions of the 2020 strategic development documents is the significant increase in hotels of several categories.

This year, the doors will open to many four and five-star hotels.

These are ten of the most attractive hotel projects in Croatia right now, according to T.portal on January 25, 2019. 

Grand Park Hotel, Rovinj

The Adris Group’s tourism company Maistra has invested more than 600 million kuna in Rovinj’s Hotel Park. Although it was supposed to be open at the end of 2018, the hotel will receive its first guest in April this year. It is considered one of the most luxurious hotels in Croatia. It will have 209 rooms overlooking the old town of Rovinj, six restaurants, a wellness and spa center of 3800 square meters, a congress hall and a shopping promenade.

The architectural group 3LHD created the project, with the interior design by Italian studio Lissoni.

All rooms will have spacious terraces with green gardens, and 53 of them will also have whirlpools.

View photos of the Grand Park Hotel

Hotel Palace Elisabeth, Hvar

After a thorough reconstruction, which included a 100 million kuna investment, the hotel Palace Hvar owned by Sunčani Hvar will open by the 2019 summer. The hotel will boast 5-stars, 45 luxury rooms and suites, an indoor pool, a luxury spa, and two outdoor terraces.

Otherwise, the hotel’s history dates back to the 13th century, and in 1899, the Spa Hotel Empress Elisabeth was opened, named after the Austrian Empress Elisabeth  “Sisi”, a generous sponsor who financed the hotel’s construction. Therefore, the newly opened Palace hotel will bear its name - Palace Elisabeth, Hvar Heritage Hotel.

You can read more about it here

Hilton Garden Inn, Zagreb

By the end of this year, Zagreb will have its third Hilton hotel, the Hilton Garden Inn. It will be located near the Green Gold Center and the existing Doubletree by Hilton Hotel on Vukovarska Street.

The company, Zagreb City Hotels, has announced that around 75 million kuna will be invested in 150 new hotel rooms.

The Garden Inn will be oriented to a wide audience, as well as business guests, and on the highest eighth floor, there will be a congress and banquet center with five halls for 400 guests.

Amfora Resort, Split

In the spring, the doors should open to the new Split hotel Amfora, located along the coast of Žnjan. Behind the impressive, 26 million euro investment lies entrepreneur Zvonko Kotarac.

The new hotel will have four stars and 207 rooms with a total of 500 beds and will, therefore, be the largest hotel in Split.

The hotel was named after the family’s collection of amphorae between 1800 and 2500 years old, completely preserved and protected as a national cultural heritage, which will be exhibited within the hotel. 

The Amphora will offer a 500-square-meter congress hall, a massive wellness area, saunas with a sea view and three swimming pools, two of which will also have a sea view, and the possibility of closing one in the winter with a glass wall. It is planned to employ 80 permanent and 40 seasonal workers.

You can read more about the project here

Hotel Paris, Opatija

Slavonian entrepreneur Zdravko Josić announced the opening of his renovated hotel Paris in Opatija, which should open in June this year. Guests will be offered 190 refurbished rooms, a wedding hall, a wellness center, and a transformed tower.

In the second phase of reconstruction, Josić plans to build another 30 rooms and underground garage for guests, which should open in 2020. The total investment will amount to 75 million kuna. 

Hotel Roxanich, Motovun

Two years ago, construction works began on the Hotel Roxanich in Motovun, worth 50 million kuna.

At 3000 square meters, the hotel has 28 classic rooms and four suites and additional facilities such as a retail wine shop, a small club, wellness center, a garage for 36 vehicles and an extensive wine cellar, in which Mladen Rožanić invested an additional 32 million kuna.

Hotel Ambasador, Split

The opening of Hotel Ambasador on the Split Riva, which saw an investment of 17 million euro, should open this year.

The new hotel will have 101 rooms and suites, a restaurant with a 240-person capacity, a spa, a gym, a nightclub and an underground garage with 59 parking spaces. The opening is announced for the start of the tourist season.

The Ambasador was initially bought by the late football coach Tomislav Ivić 20 years ago. Ivić's successors then sold the entire project to Klaus Alex Birkenstock, unofficially titled as 'the king of shoes', who finally launched the investment into the hotel. 

Hotel Bellevue, Dubrovnik

At the end of October last year, the restoration of the hotel Bellevue began, which cost around 36 million kuna, or more than 400,000 kuna per room. The Bellevue is part of the Adriatic Luxury Hotels Group (JLH) owned by the Lukšić family.

The opening is planned in the spring after the thorough renovation is completed according to the ideas of the Portuguese design studio Tereza Prego.

You can see photos of the project here

Valamar Collections Marea Suites, Poreč

The largest Istrian tourist house Valamar Riviera will open a luxury 5-star family hotel, Valamar Collections Marea Suites, built on the site of a former apartment complex Pinia Sunny Residence.

Apart from the hotel is an attractive sandy beach, and guests will enjoy a 200-square-meter swimming pool,  restaurants and numerous other facilities suitable for families with children.

IT Hotel, Zagreb

Imobilia tehno, the subsidiary of custom facade company KFK, is behind the IT Hotel, which saw construction begin in July 2017 in the area of Zaprudski otok in Zagreb. The new hotel will have 96 rooms at about 8,000 square meters. The planned categorization is four stars.

Of the additional content, the hotel will have a congress hall, restaurant, Irish pub, gym and chargers for electric vehicles.

You can find out more about the project here

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Friday, 27 January 2017

Top 25 Hotels in Croatia as Chosen by TripAdvisor Travelers

TripAdvisor - the world's leading travel portal and evaluation of service quality in the tourism industry - has released its annual list of the best hotels in Croatia as part of the “Traveler's Choice Awards 2017”.

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