Lifestyle

Croatian Postal Service Raises Fees for Using Wrong Parcel Packaging

May the 7th, 2021 - The Croatian postal service, Croatian Post/Hrvatska posta has set out to explain the differences between using their company's standardised packaging and boxes customers have lying around at home following talk of price increases.

As Darko Bicak/Poslovni Dnevnik writes, the price of sending packages has remained the same for all users who use standardised packaging when sending mail through the Croatian postal service, whether they're branded Croatian Post boxes or any which happened to be owned at home, Croatian Post explained when asked to clarify speculations that people sending packages in their own boxes from home could end up being twice as expensive when compared to those shipped in a standardised Croatian Post/HP box.

However, they also explained that with the increase in the price of the universal service of sending packages weighing up to 10 kilograms, a discount in the same amount for the use of packaging of standard dimensions was introduced in parallel.

“Shipments and packages that aren't adequately packaged or deviate in size from the standard measures create significant costs across all segments of the delivery process - from receipt, sorting, to the very transportation to delivery. Shipments that aren't properly packaged are much more difficult to pass through automated systems and they end up slowing down the sorting process and making it difficult to make maximum use of space in the post office and in our vehicles. In addition, shipments of non-standard dimensions more often cause problems during transport and damage other shipments, which, in addition to increased costs, also affects the quality of service and customer satisfaction with our services. For example, an inadequately packaged bottle of oil or wine that breaks, damages other shipments as well,'' said Jo Kempen, the executive director of the Croatian postal service's Corporate Communications Office.

Croatian Post added that the standardisation of packages is a practice carried out by all logistics distributors in the European Union (EU) and as a result it has a faster and higher quality of service for customers. Standard boxes can be purchased at post offices or other stores that sell the company's packaging. If users send items in such boxes, their own or purchased at the post office, the final price for them doesn't actually change, meaning that it will remain the same as it was before May the 1st this year, they emphasised from the Croatian postal service.

The dimensions of standardised boxes that can be purchased at Croatian post offices can be found by clicking here.

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